Shipping & Returns
How your order travels, and what happens if it needs to come back.
Last updated 1 November 2026
Dispatch
Orders placed before 14:00 GST on a working day leave the atelier the same day. Orders placed at the weekend are dispatched on Sunday. You receive a dispatch email with a tracking code from the moment the parcel is sealed.
Delivery times
| Destination | Transit | Typical |
|---|---|---|
| Gulf Cooperation Council | 2 – 3 days | Tracked air |
| Europe & United Kingdom | 2 – 4 days | Tracked air |
| Africa & Middle East | 4 – 7 days | Tracked air |
| Asia | 4 – 7 days | Tracked air |
| Oceania & Americas | 6 – 9 days | Tracked air |
Costs
Tracked standard shipping is complimentary on orders above $120 (USD) and $12 below it. Express courier is $28 and next-morning air is $45. The exact figure is always shown before you pay.
Duties and taxes
Duties and import taxes are prepaid at checkout for most destinations, so no charges are collected on delivery. Where local clearance is required we flag it before you pay and cannot be held responsible for the delay.
Packaging
Bottles are bagged, wrapped in recycled moulded pulp and locked into a rigid outer carton. We avoid Friday dispatch in markets where a parcel would sit on a tarmac over the weekend.
Lost or damaged parcels
Every parcel is insured to its full value. If tracking goes quiet for more than forty-eight hours, write to us and we will chase it ourselves rather than asking you to.
Between two and nine working days depending on destination. The Gulf and Europe are fastest; Oceania and the Americas take longest.
No. Duties and taxes are prepaid at checkout for most destinations.
Yes. Every bottle is bagged, pulp-wrapped and locked into a rigid carton that has been tested for drop and pressure.
Contact us within two hours of ordering and we will amend it before dispatch. After that the parcel is sealed.
Write to [email protected] or use the contact page. We answer every message ourselves.